Driving Business Excellence Through IT Service Management (ITSM) -ISO/IEC 20000-1:2018 | Accredify Global


In today’s digital-first economy, organizations depend on reliable, efficient, and secure IT services to deliver value to customers and remain competitive. However, inconsistent processes, unmanaged risks, and service disruptions can directly impact business growth. That’s where ISO/IEC 20000-1:2018, the international standard for IT Service Management (ITSM), comes in.

Driving Business Excellence Through ITSM | Accredify Global

What is ISO/IEC 20000-1?

ISO 20000-1 sets out the requirements for establishing, implementing, maintaining, and continually improving an IT Service Management System (ITSMS). It ensures that IT services are delivered efficiently, consistently, and aligned with business and customer needs. This globally recognized standard applies to organizations of all sizes, from IT service providers to in-house IT departments that manage critical business services.

Why ISO 20000-1 Certification Matters

  • Service Quality Assurance: Demonstrates that IT services meet international best practices.
  • Customer Satisfaction: Improves service delivery and reliability, enhancing customer trust.
  • Risk Management: Reduces downtime and service disruptions through structured processes.
  • Global Recognition: Provides credibility when competing for contracts or international clients.
  • Process Integration: Aligns IT services with broader business objectives for greater efficiency.

Business Benefits of ISO 20000-1 Certification

Achieving ISO 20000-1 certification delivers significant business growth advantages, including:

  • ✅ Enhanced Market Reputation

    • Clients prefer certified providers who can guarantee consistent, high-quality IT services.

  • ✅ Competitive Advantage

    • Certification sets your business apart in industries where IT reliability is mission-critical.

  • ✅ Operational Efficiency

    • Streamlines IT processes, reducing redundancies and operational costs.

  • ✅ Improved Risk Preparedness

    • Minimizes IT failures that could disrupt business operations.

  • ✅ Customer Retention & Growth

    • Satisfied customers mean long-term partnerships and referrals.

How ISO 20000-1 Drives Business Growth

With IT at the core of nearly every business function, ISO 20000-1 certification builds trust and resilience. Organizations with a certified ITSMS can:

  • Win more tenders by meeting client and regulatory requirements.
  • Expand into global markets with recognized international certification.
  • Scale IT services effectively to support business expansion.
  • Leverage IT as a driver of innovation and customer experience.

Services

ISO 9001:2015 –Quality Management (QMS) ISO 14001:2015 –Environmental Management(EMS) ISO/IEC 27001:2022 –Information Security Management (ISMS) ISO/IEC 20000-1:2018 –IT Service Management (ITSM) ISO/IEC 42001:2023 –Artificial Intelligence Management System (AIMS) ISO/IEC 27701:2019 –Privacy Information Management (PIMS) ISO 45001:2018 –Occupational Health & Safety (OHS) ISO 22000:2018 –Food Safety Management (FSMS) ISO 50001:2018 –Energy Management (EnMS) ISO 13485:2016 –Medical Device Quality Management (MDMS) Certification Process Accredited Management System Process (AMSP) Complaint & Appeals Impartiality Policy Confidentiality & COI IMS (Integrated Management System) Policy Rules for Logo Use CE Marking & Product Certification HACCP (Codex 2023) – Hazard Analysis and Critical Control Points GMP (Updated 2023) – Good Manufacturing Practice Inspection and Testing General Data Protection Regulation (GDPR) Human Health Care HIPAA Compliance Certification Health Information Trust Alliance (HITRUST) System and Organization Controls (SOC) CMMI (Capability Maturity Model Integration) Vulnerability Assessment and Penetration Testing (VAPT) Payment Card Industry Data Security Standard (PCI DSS) Cyber Security Service

Conclusion

In an era where technology underpins every aspect of business, ISO/IEC 20000-1:2018 certification is more than compliance—it’s a strategic growth enabler. By standardizing IT services, enhancing reliability, and ensuring continual improvement, businesses can deliver greater value, strengthen customer relationships, and unlock new opportunities.



PDCA Cycle | Accredify Global

  • Plan – to think that what do we need to achieve in our organization
  • Do – to execute a planned action which will help us achieve the required objective
  • Check – monitor against the standards) (policies, objectives, requirements)
  • Action – finally implementing what has been rechecked.

ISO CERTIFICATION. 3 STEPS. 30 DAYS. DONE !! | ACCREDIFY GLOBAL

Accredify Global, we follow a structured and transparent ISO certification process to help businesses achieve international compliance efficiently. Our streamlined approach ensures a hassle-free experience from initial consultation to final certification..

1. Plan & Gap Analysis

  • Objective: Identify gaps between your current practices and the ISO standard requirements.Assess your management system's compliance with the requirements of the applicable standard.
  • Actions:
    • Conduct a thorough review of your current processes and systems with the help of Accredify Global's experienced auditors.
    • Compare your existing practices with the ISO standard requirements.
    • Identify areas of non-compliance and create a detailed action plan to address them.
  • Outcome: A comprehensive gap analysis report and a tailored action plan to achieve compliance.

2. Implementation

  • Objective: Implement the necessary changes to meet the ISO standard requirements.
  • Actions:
    • Develop and document policies and procedures to address the identified gaps with guidance from Accredify Global's experts.
    • Train employees on the new processes and ensure they understand their roles in the ISO implementation.
    • Implement the new practices and monitor their effectiveness to ensure they align with ISO standards.
  • Outcome: A fully implemented management system that meets the ISO standard requirements, supported by ongoing training and expert advice from Accredify Global.

3. Audit Review & Certification

  • Objective: Validate your management system through an external audit and achieve certification.
  • Actions:
    • Conduct an internal audit to ensure readiness for the certification audit, utilizing Accredify Global's auditing tools and resources.
    • Schedule and undergo an external audit with Accredify Global's accredited certification body.
    • Address any non-conformities identified during the audit with support from Accredify Global's consultants.
  • Outcome: Successful certification and ongoing compliance with the ISO standard, with continuous support and guidance from Accredify Global.