Driving Business Excellence Through IT Service Management (ITSM) -ISO/IEC 20000-1:2018 | Accredify Global
In today’s digital-first economy, organizations depend on reliable, efficient, and secure IT services to deliver value to customers and remain competitive. However, inconsistent processes, unmanaged risks, and service disruptions can directly impact business growth. That’s where ISO/IEC 20000-1:2018, the international standard for IT Service Management (ITSM), comes in.
What is ISO/IEC 20000-1?
ISO 20000-1 sets out the requirements for establishing, implementing, maintaining, and continually improving an IT Service Management System (ITSMS). It ensures that IT services are delivered efficiently, consistently, and aligned with business and customer needs. This globally recognized standard applies to organizations of all sizes, from IT service providers to in-house IT departments that manage critical business services.
Why ISO 20000-1 Certification Matters
- Service Quality Assurance: Demonstrates that IT services meet international best practices.
- Customer Satisfaction: Improves service delivery and reliability, enhancing customer trust.
- Risk Management: Reduces downtime and service disruptions through structured processes.
- Global Recognition: Provides credibility when competing for contracts or international clients.
- Process Integration: Aligns IT services with broader business objectives for greater efficiency.
Business Benefits of ISO 20000-1 Certification
Achieving ISO 20000-1 certification delivers significant business growth advantages, including:
- ✅ Enhanced Market Reputation
- ✅ Competitive Advantage
- ✅ Operational Efficiency
- ✅ Improved Risk Preparedness
- ✅ Customer Retention & Growth
Clients prefer certified providers who can guarantee consistent, high-quality IT services.
Certification sets your business apart in industries where IT reliability is mission-critical.
Streamlines IT processes, reducing redundancies and operational costs.
Minimizes IT failures that could disrupt business operations.
Satisfied customers mean long-term partnerships and referrals.
How ISO 20000-1 Drives Business Growth
With IT at the core of nearly every business function, ISO 20000-1 certification builds trust and resilience. Organizations with a certified ITSMS can:
- Win more tenders by meeting client and regulatory requirements.
- Expand into global markets with recognized international certification.
- Scale IT services effectively to support business expansion.
- Leverage IT as a driver of innovation and customer experience.
Services
Conclusion
In an era where technology underpins every aspect of business, ISO/IEC 20000-1:2018 certification is more than compliance—it’s a strategic growth enabler. By standardizing IT services, enhancing reliability, and ensuring continual improvement, businesses can deliver greater value, strengthen customer relationships, and unlock new opportunities.
PDCA Cycle | Accredify Global
- Plan – to think that what do we need to achieve in our organization
- Do – to execute a planned action which will help us achieve the required objective
- Check – monitor against the standards) (policies, objectives, requirements)
- Action – finally implementing what has been rechecked.
ISO CERTIFICATION. 3 STEPS. 30 DAYS. DONE !! | ACCREDIFY GLOBAL
Accredify Global, we follow a structured and transparent ISO certification process to help businesses achieve international compliance efficiently. Our streamlined approach ensures a hassle-free experience from initial consultation to final certification..
3. Audit Review & Certification
- Objective: Validate your management system through an external audit and achieve certification.
- Actions:
- Conduct an internal audit to ensure readiness for the certification audit, utilizing Accredify Global's auditing tools and resources.
- Schedule and undergo an external audit with Accredify Global's accredited certification body.
- Address any non-conformities identified during the audit with support from Accredify Global's consultants.
- Outcome: Successful certification and ongoing compliance with the ISO standard, with continuous support and guidance from Accredify Global.