Complaints and Appeals Are Managed Through a Defined, Impartial Process
Complaints and Appeals Are Managed Through a Defined, Impartial Process
Accredify Global accepts written complaints and appeals, records them formally, investigates independently, and communicates outcomes through a controlled governance route. Operations receives and verifies submissions, while independent review and committee oversight ensure fairness, transparency, and documented closure actions.
Who Usually Uses This Guidance
- Certified clients and applicants raising process, conduct, or decision concerns.
- Stakeholders reporting misuse of certification status or logos.
- Organizations seeking formal review of adverse certification decisions.
What Makes This a Priority
- Timely escalation prevents unresolved issues from impacting trust and certification integrity.
- Independent review ensures complaints and appeals are not handled by conflicted personnel.
- Documented investigation and corrective action improve system reliability.
What You Can Use This Page For
- Written complaint and appeal intake with register tracking and acknowledgement.
- Independent investigation with data review, interviews, and root cause analysis.
- Appeal escalation route to impartial committee chair and appeals panel where required.
- Formal outcome communication, closure confirmation, and corrective-preventive action follow-up.
- Escalation to accreditation body and top management where resolution timelines are exceeded.
Need Direction for Next Steps?
A short scoping conversation helps prioritize requirements, timelines, and evidence expectations before execution begins.
Submit Complaint Share Audit FeedbackComplaints & Appeals
At Accredify Global, we are committed to maintaining the highest standards of professionalism, transparency, and integrity. We value your feedback and take complaints seriously to ensure continuous improvement in our services. Complaints are handled by the Operations department, with DGM (Operations) having the overall responsibility for receiving, verifying and investigating complaints and also for deciding what actions are to be taken in response to them.
Your feedback helps us improve and uphold the credibility of our certification services.
Thank you for helping us maintain excellence in ISO certification!
Common Questions
Who is responsible for complaint handling?
Operations receives, verifies, and coordinates complaint investigation, with oversight by designated leadership and independent reviewers.
What decisions can be appealed?
Appeals can cover refusal of application, certification delays, corrective action rejection, scope changes, and suspension or withdrawal decisions.
How are records maintained?
Complaints, appeals, investigation reports, and corrective-preventive actions are recorded in controlled registers and reviewed for effectiveness.